Refund Policy
All products offered on this website are produced with care and attention to quality and sustainability.
Returns and Refunds
Returns, exchanges, or refunds are always possible, provided that the product is returned within the applicable return period and in accordance with our return conditions.
Return Period and Conditions
You may return a product within 14 days of receipt. After receiving and inspecting the returned item, we will provide an appropriate solution, such as an exchange, adjustment, or refund where applicable.
We accept return requests for several reasons, including, without limitation:
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Change of mind after purchase
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Personal preference or change in taste
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Dissatisfaction related to style or subjective expectations
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Incorrect size ordered
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Product that does not meet expectations
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Damaged, defective, or incorrectly delivered product
We advise customers to carefully review product descriptions, sizing information, and all order details before completing their purchase. If you have any questions before ordering, our team will be happy to help you make an informed decision.
Legal Notice
This policy has been established in accordance with applicable EU consumer protection regulations.
Consumer Rights
Your statutory consumer rights always remain valid. If a product arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the situation and provide an appropriate solution.
Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or if you are not satisfied with your purchase for any reason, you may request a return within 14 days of delivery. Please contact our customer support team within this period at scripture.077@gmail.com so we can assist you quickly and efficiently.
To help us process your request as smoothly as possible, please include:
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Your order number
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Clear photos of the full product
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Clear photos showing any damage, defect, sizing issue, or problem (if applicable)
Once we receive your request and review the information, we will provide a suitable solution in line with our return policy. This may include an exchange, replacement, or a full refund where applicable.
We are committed to providing quality products and a smooth customer experience. Your satisfaction is important to us, and we aim to handle all return requests fairly, clearly, and as quickly as possible.
Return Authorization
We kindly ask that you contact our customer support team before returning your item, so we can register your return and provide clear instructions. This helps us process your return quickly and ensure everything runs smoothly.
Please include your order number and the reason for your return when contacting us. Once your request has been received, we will guide you through the next steps and explain how to return your item safely.
Items sent back without prior contact may experience delays in processing, as we may need additional information to match the return to your order.
This process helps us keep the returns procedure clear, efficient, and fair for everyone, while making sure your request is handled as quickly as possible.
Return Shipping Costs
Return Shipping Costs
If you are returning a product because it is damaged, defective, or incorrect, we will cover the cost of return shipping. We will provide instructions on how to return the item at no additional cost to you.
For all other returns—including changes of mind, incorrect size, or personal preference—the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your item is returned safely and on time.
This approach ensures that returns are handled fairly and efficiently, while making sure that genuine product issues are resolved quickly and without inconvenience to our customers. We appreciate your cooperation and understanding.
Return Shipping Costs
You may return any product within 14 days of receipt, for any reason, including changes of mind, incorrect size, or personal preference. To start a return, please contact our customer support team with your order number and the reason for your return. We will provide instructions on
how to safely return your item.
Once we have received and approved your return, we will issue a refund to the original payment method used for your purchase. We aim to handle all refund requests quickly, fairly, and clearly, keeping you informed throughout the process. Your satisfaction is our priority, and we appreciate your cooperation and understanding.
Return Shipping Costs
Shipping costs will be covered by us only if the return is due to a mistake on our part, such as a damaged, defective, or incorrect product. For all other returns—including changes of mind, incorrect size, or personal preference—you may still return the item, but the cost of return shipping will be your responsibility. We recommend using a trackable shipping method to ensure your item is returned safely and on time.