Shipping Policy
Production & Delivery Time
Orders are produced only after they have been placed and confirmed. Each order therefore requires a production period before it is prepared for shipment. Production times vary by product and print provider and typically take 7-12 business days.
Once produced, orders are shipped from China. Shipping times depend on the destination country and the selected shipping method:
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Domestic orders: 7-12 business days
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International orders/rest of the world: 9 – 21 business days
Estimated Delivery Timeline
Please note that these timeframes are estimates and begin once payment has been successfully processed and the order has been confirmed. Delivery times may be affected by high order volumes, peak seasons, public holidays, customs procedures, carrier delays, or other external factors beyond our control. While we make every effort to meet the stated timelines and ensure timely delivery, delays may occasionally occur. Customers will be notified if significant delays are expected.
Shipping Cost and Tracking
Shipping costs are €4.95 per order. All shipments include tracking. Customs duties or import taxes may apply depending on the destination country.
Shipping Delays
While we make every effort to ensure that orders are processed and delivered within the estimated timeframes, please note that we cannot be held responsible for delays caused by shipping carriers, customs clearance procedures, local authorities, or other circumstances beyond our reasonable control.
Should your order experience a significant or unexpected delay, we kindly encourage you to contact our customer support team. We will gladly review your shipment status, provide available updates, and assist you in any way possible to help resolve the situation promptly and efficiently.
We truly appreciate your patience and understanding, and we remain committed to providing you with the best possible service throughout the delivery process.
Lost Packages
If your package appears to be lost, or if it is marked as delivered but you have not received it, we kindly ask that you contact our customer support team as soon as possible. Providing us with timely notice allows us to begin an investigation without delay.
Upon receiving your request, we will carefully review the shipment details, liaise directly with the shipping carrier, and keep you informed of any updates throughout the process. Our team will make every reasonable effort to resolve the matter promptly and fairly, and to provide an appropriate solution where necessary.
Your satisfaction is very important to us, and we are committed to supporting you every step of the way until the issue has been fully addressed.
International Duties & Taxes
Please note that international shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country’s customs authorities or local regulations. These charges are determined by the relevant authorities and may vary depending on the value of the order, the type of goods, and the country of import.
Kindly be aware that any such duties, taxes, or additional fees are the responsibility of the customer and are not included in the product price or the shipping costs charged at checkout. We recommend contacting your local customs office for further information regarding potential charges before placing your order.
We appreciate your understanding and remain available should you require any assistance or documentation related to your shipment.